SARA – Support Agent for Resolving AppealsSupport assistant for DMS, AMS and CRM
Answers in seconds. Never a guess.
SARA answers staff and dealer questions about the Auction Streaming platform using only knowledge the company owns: our documents, training videos, help site and support history, compiled into one searchable knowledge base. When it can't answer, it raises a tracked ticket instead of guessing.
- Open Settings → Users.
- Click Add user in the top right.
- Pick the Sales role and save.
Example conversation. Menu names and timestamps are illustrative.
Only from knowledge we own
Every answer comes from Auction Streaming material, never internet guesses. Each concept gets one article, compiled from all our sources rather than copied from one.
Our sources
Compiled, not copied
- One article per concept
- Training videos indexed down to the second
- New uploads indexed in about 30 seconds
- Internal content kept out of dealer chats
Front doors
Every gap becomes a task, not a shrug
SARA never guesses. A question it can't answer turns into a tracked ticket with an owner and a verified close, so documentation gaps are visible and get fixed.
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No match, no guess
SARA tells the asker it doesn't have a confirmed answer yet.
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Ticket with an owner
It raises a tracked ticket and assigns it to the right person.
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Team notified
The support team is told what's missing and who's on it.
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Material uploaded
Staff drag and drop the missing document or video. It's indexed in about 30 seconds.
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Re-checked and closed
SARA re-checks the original question against the new material, and the ticket closes once the answer is verified.
- Raised by
- SARA
- Product
- AMS
- Owner
- Support team lead
Ask it anything, any way
Ask
- Text and voice chatIn the asker's own language.
- Screenshots and videosUnderstands what's in a screenshot or video and uses it in the answer.
- Document Q&ADrop a PDF or Word file into the chat and ask about it.
Find
- Agentic searchPulls the answer together from several articles at once.
- "Where do I click" answersPoints to the exact spot on the screen using a screen map.
- Module launch linksOne URL per AMS module opens SARA ready for that module.
Trust
- Escalation with ownershipNever guesses. Unanswered questions become owned tickets.
- Internal vs dealer separationSeparated by session, so internal content never reaches dealers.
- Self-improving, human-approvedLearns from real conversations, only after staff approve.
Connect
- Drag-and-drop ingestionNew material is indexed in about 30 seconds.
- Streaming API + MCPOther systems can plug into the same knowledge.
Faster answers, a knowledge base that keeps getting better
Support answers in seconds
Routine product questions no longer wait in a queue behind a person, and the asker gets the reply in their own language.
Only knowledge we own
Answers come from Auction Streaming material, never internet guesses. Internal content stays out of dealer chats by session, not by trust.
Every gap becomes a task
An unanswerable question turns into a tracked ticket with an owner and a verified close, so documentation gaps are visible and finite.
The knowledge base compounds
Real conversations, resolved support emails and staff uploads feed back under human approval, so it improves with use instead of going stale.
Training videos become answerable
Hours of walkthroughs now return a link that starts at the relevant second.
One assistant, many front doors
Chat, voice, module links, the staff dashboard and an API all draw on one knowledge base. One thing to maintain, not six.
Give every question a fast, sourced answer
Talk to our team about SARA for your DMS, AMS and CRM support.
Happy to help. Our sales team can walk you through SARA and how it fits your support setup.
Learn MoreOr call us at
(320) 278-7326